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Сообщения - josh_crestock

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General discussion / Re: Wanna' laugh?
« : Февраль 09, 2008, 01:30:20 pm »


A 100% crop shows that the lack of sharpness could disappoint customers when they pay for and download it at full size. I think rejections should be analyzed and questioned, not just laughed at.

We might give that cleaning lady a job full time ;)

Josh Hodge
The Crestock Team

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General discussion / Re: Free Image of the day
« : Январь 24, 2008, 12:14:50 pm »
Hi Sybille,

If you contact Lars (lars@crestock.com), he should be able to help arrange one or more of your images to become available as the free image of the day.

Josh
The Crestock Team

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General discussion / Re: Crestock will go offline 27th. smart time.
« : Декабрь 28, 2007, 02:28:49 am »
Crestock is back online, and seemingly without a hitch.

All the best in the new year,

Josh
The Crestock Team

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General discussion / Re: Did anything changed at Crestock the past 6 months?
« : Декабрь 16, 2007, 04:13:57 pm »
The inspectors are instructed not to use the similarity rejection reason, except in some cases where its necessary. If, for example, some happy photographer goes to the Grand Canyon and takes 400 pictures from one viewpoints, then uploads them all to Crestock, then we can take a few of the good ones and reject the rest. No customer wants to see 400 similar pictures in one search result from the same photographer.

Extreme example, perhaps, but this has happened a lot in the past.

If your worried about studio model shots getting rejected for similarities, that shouldn't happen. We let the customer differentiate between good pictures. Unless you're uploading duplicates.

I've just reminded all the inspectors about how to use the similarity rejection on our forum for inspectors, there should be not too much confusion about this.

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General discussion / Re: Did anything changed at Crestock the past 6 months?
« : Декабрь 15, 2007, 07:00:47 pm »
DNF,

I'm more than a little disappointed to see you quoting emails that I send to you on an open forum. Please understand the ramifications before doing this. It also gives me little incentive to reply to your frequent emails, either. Just because this industry is based on the internet, i don't believe that means we should forget our professionalism or basic courtesy. I would encourage you to pass on your further complaints to Crestock Helpdesk.

I did reply your emails, yesterday. And, also assigned a specific inspector to inspect your images, giving that inspector special instructions. We have gone very far out of our way to please.

Crestock has THE most professional team of inspectors. I know because most other sites employ network technicians or people with very little experience at all. Crestock inspectors are a mixture of some of our best contributors and professional full-time inspectors either with a background with Getty or trained by one of the highest selling photographers in the world. One of the inspectors that rejected one of your submissions has over 25 years experience in commercial photography, I believe that inspector when they say an image is out of focus.

If you submitted these images to one of the larger agencies, SS or IStock, today, most would be rejected.

@khz:

We don't have that link for gaining a second opnion. It could be an ok idea, but i think it would get used by everyone that ever gets a rejection.

We reject similarities in your uploads, if you upload 2 or more images that are similar.   We do not, and cannot, reject images just because they are similar to what we already have. We reject similarities so that your portfolio will be as diverse and interesting as possible for customers, i do not believe this would affect your overall sales.

I am in holiday mode now, though the rest of the Crestock staff should still be around over christmas. If you need further help, please direct it to the Crestock Forum, or helpdesk@crestock.com

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 08, 2007, 07:59:33 pm »
@shadow216: I'm sorry, but attaching model releases and anything related to the uploading process is not something i'm familar with. I'd suggest going onto the Crestock forum, and posting the question there. Thousands of those guys have done it before, so there must be someone who can help.

@Talya: Out of interest, I had a look at your recent rejections and I need to have a second look through these because I think a couple of mistakes have been made. I can't respond to every complaint on every forum, and, for the sake of my mental well-being I won't try.  However, in regards to your bestselling images being rejected (in this case I believe it, as i saw a couple that could really sell), although, in general, I hear this very often. Crestock, though admittedly not always getting it right, has emphasised the inspection process as an essential cornerstone in building a quality collection, from the start. I've had personal insight into the inspection process on other sites (Dreamstime, SS, SnapVillage) and I know in some of those cases there is, at times, very little inspection going on at all. I was really surprised by this, that there was so little method to their inspections. We're aiming to have a community-based team of inspectors that follows very easy-to-follow standards. These same standards will also be provided to the photographers, there is a need for this type of clarity in the process.

At the moment, growth is so fast, and images are coming in that, its a job for 10 people just to monitor and control the inspections. We're not 10, more like 3 on this, and we are going to miss some from time to time, while inspectors are getting the feel for things.

Finally, when thinking about standards, not so much technical, but more creative and conceptual standards... We can't be following other sites. We can't even think so much about them. It seems to me personally, that most of the other sites are on their way down. Its important that we focus on what will sell on Crestock, considering our market, and to satisfy the needs of customers, by providing quality images that they will purchase. Most importantly though, this isn't an excuse to reject images, good stock will be good stock, and unless we're making it ourselves, we rely on input from contributors.

In the near future, Crestock will have very clear standards, which both inspectors and photographers will read from.

Please direct unfair inspections to myself, or to helpdesk@crestock.com Unfortunalely, I don't have time to respond to every complaint from forum postings. Thanks!

7
General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 06, 2007, 06:12:18 pm »
Thanks guys.

We're working really hard on getting things tip-top before January (biggest month of the year)

Thanks for your input here, too. It helped us get things fixed up yesterday

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 06, 2007, 12:41:38 am »
have you tried it in the past few hours??

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 05, 2007, 10:40:22 pm »
The tech team tell me they have reached a solution on this, and it should be working as normal. I hope this is the case, but please notify us asap if its not working.

Happy uploading!

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 05, 2007, 03:40:25 pm »
I talked with the techies this morning about it. They seem to think they know what the problem is, and are hopefully going to fix it today.

In theory, uploading smaller batches will work. That would also explain why its only the heavier uploaders complaining about it.

Will keep you posted on this.

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 05, 2007, 11:57:36 am »
khz,

Unfortunately, I think the 1/3 need to be uploaded again. Maybe someone else knows better, as i've never used the upload system. But, I'll meet with the tech team today and hear whats going on.

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 05, 2007, 11:54:14 am »
Our apologies for any difficulties, its only happening in isolated cases its seems, and randomly too. I believe its due to the hardware upgrades to the server that are still happening for about a week.

You should be able to upload fine, in most cases. Upload statistics are way up this week, so not too many people are having a problem.

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General discussion / Re: How is Crestock doing for everybody?
« : Декабрь 03, 2007, 06:18:41 pm »

Welcome sshaw75! I hope it will pan out better than the others. (That will take a little time though ;))

Has anybody encountered upload errors this week? The hardware upgrades should just about be carried out by now.

14
Off topic / Re: Where do you live?
« : Ноябрь 30, 2007, 08:31:46 pm »
Århus, Denmark

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Crestock recently began a program of hiring submitters as reviewers/inspectors. It has been a total pleasure so far, start to finish. These guys bring with them such a wealth of knowledge and experience that puts them in really good stead to make excellent reviewers.

We were very apprehensive in beginning this program, only selecting submitters who had a proven track record of both quality submissions and good community involvement. It was important to really get to know them on a personal level before employing them too, spending a couple of hours talking over the phone.

Their inspections are closely monitored both for consistency and to ensure that no bias comes into their inspections. I've not noticed any bias at all, or at least not in a bad way. I've noticed that they all have a really positive approach to helping photographers and getting as much exposure for the pictures that deserve it.

It was interesting that most of them gave learning more about photography and viewing pictures for inspiration as their motivation for the position. They've all mentioned now that idea is long forgotten. If you want inspiration you won't sit thru up to a thousand very mixed quality images to get inspiration. Its much easier and much much more inspiring to source that from other areas.



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